Terms and conditions
TERMS AND CONDITIONS OF USE FOR SANTABET
1.1 These Terms and Conditions ("Terms") govern your use of the Santabet website, mobile app, and services (collectively, "Services"). By accessing or using the Services, you agree to be bound by these Terms.
- ACCOUNT REGISTRATION AND LOGIN PROCESS
2.1 To register an account with us, you must provide accurate and complete information. You must be at least 18 years old to use our Services.2.2 You will need to verify your email address by clicking on the verification link sent to you by us.2.3 We reserve the right to request additional identification or documentation to verify your identity and compliance with anti-money laundering regulations.
- GAMES AND SOFTWARE PROVIDERS
3.1 We offer a wide range of games from leading software providers, including Pragmatic Play, NetEnt, Play'n GO, Yggdrasil Gaming, Red Tiger Gaming, Evolution Gaming (Live), and Ezugi (Live).3.2 The availability of certain games may be restricted in your jurisdiction.
- BONUSES AND PROMOTIONS
4.1 We offer various bonuses and promotions to our customers, including welcome bonuses, reload bonuses, free spins, and cashback offers.4.2 Each bonus or promotion has its own specific terms and conditions, which are set out on the relevant page of our website or mobile app.4.3 To be eligible for a bonus or promotion, you must meet the minimum deposit requirements and comply with all applicable wagering requirements.
- VIP AND LOYALTY PROGRAM
5.1 We operate a loyalty program that rewards our customers with points based on their wagering activity.5.2 Points can be redeemed for bonus funds, free spins, or cashback.5.3 The terms of the loyalty program are set out in more detail on our website.
- PAYMENT METHODS AND BANKING
6.1 We accept a range of payment methods, including credit/debit cards, e-wallets, and cryptocurrencies.6.2 All deposits must be made in Australian Dollars (AUD).6.3 Withdrawal requests will be processed within 24-48 hours for e-wallets and cryptocurrencies, and 3-5 business days for bank transfers.
- KEY TERMS AND CONDITIONS
7.1 Bonus wagering requirements: 30x (bonus + deposit) for most games, with a maximum bet of AUD $6-10 per spin.7.2 Deposit limits: daily (AUD $5,000), weekly (AUD $10,000), and monthly (AUD $30,000).7.3 Withdrawal limits: daily (AUD $2,000), weekly (AUD $5,000), and monthly (AUD $20,000).
- RESPONSIBLE GAMBLING
8.1 We take responsible gaming seriously and provide various tools to help you manage your gaming activity.8.2 You can set deposit, loss, and wagering limits, as well as self-exclude or cool off from our Services.
- SECURITY AND FAIR PLAY
9.1 We employ the latest security measures to protect your personal and financial information.9.2 Our games are audited and certified by independent third-party testing agencies to ensure fairness and randomness.
- GENERAL CASINO INFORMATION
10.1 Our casino is licensed by the Government of Curacao (General License) under license number [insert license number].10.2 We operate in compliance with applicable laws and regulations, including those related to anti-money laundering and data protection.10.3 You can contact us via our website or mobile app for more information.
- GOVERNING LAW AND JURISDICTION
11.1 These Terms shall be governed by and construed in accordance with the laws of the Curacao (Dutch Caribbean).11.2 Any disputes arising out of or in connection with these Terms shall be resolved through binding arbitration in accordance with the Rules of Arbitration of the International Chamber of Commerce.
- CHANGES TO TERMS AND CONDITIONS
12.1 We reserve the right to change, modify, or update these Terms at any time without prior notice.12.2 Your continued use of our Services after any changes have been made shall be deemed acceptance of such changes.
- TERMINATION OF ACCOUNT
13.1 We reserve the right to suspend or terminate your account at any time for any reason.13.2 Upon termination, you must cease using our Services and return any remaining balance to us.
- ENTIRE AGREEMENT
14.1 These Terms constitute the entire agreement between you and us regarding your use of our Services.14.2 No oral or written statements made by us or our representatives shall be deemed part of these Terms unless specifically incorporated into them in writing.
By using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.